0121 236 8886 info@cameron-legal.co.uk


Here At Cameron Legal

Contact Cameron Legal

Cameron Legal Ltd
Radcliffe House,
Lode Lane,
Solihull, West Midlands, B91 2AA

Tel: 0121 236 8886

Email : info@cameron-legal.co.uk

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Please complete the contact form below and one of our team will contact you within 24 hours. If you have not heard from us after 24 hours please do contact us again.


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Complaints Procedure

1. Our complaints policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

2. Our complaints procedure

If you have a complaint please contact us with details.

3. What will happen next?

3.1 We will send you a letter acknowledging your complaint and if necessary asking you to confirm the basis of your complaint which we will set out in the letter. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within three days of us receiving your complaint.

3.2 We will record your complaint in our central register and open a separate file for your complaint. We will do this within a day of receiving your complaint.

3.3 We will then start to investigate your complaint. This will normally involve the following steps:-

3.3.1 We will pass your complaint to the Senior Partner, within three days.

3.3.2 He will ask the member of staff who acted for you to reply to you complaint within seven days.

3.3.3 He will then examine their reply and the information in your complaint file. If necessary he may also speak to them. This will take up to three days from receiving their reply and the file.

3.4 The Senior Partner will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within fourteen days of sending you the acknowledgement letter.

3.5 Within three days of the meeting the Senior Partner will write to you to confirm what took place and any solutions he has agreed with you.

3.6 If you do not want a meeting, or it is not possible, the Senior Partner will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this

within five days of completing the investigation

3.7 At this stage, if you are still not satisfied, you may contact us again. We will then arrange to review our decision. This will happen in one of the following ways:-

3.7.1 another partner of the firm, if any, will review the Senior Partner’s decision within ten days;

3.7.2 we will ask our local Law Society or another local firm of solicitors to review your complaint within five days. We will let you know how long this process will take;

3.7.3 we will invite you to agree to independent mediation within five days. We will let you know how long this process will take.

3.8 We will let you know the result of the review within fourteen days of your written request for a review. At this time we will write to you confirming our final position on your complaint and explaining our reasons.

3.9 If you are still not satisfied you can contact the Legal Ombudsman about your complaint.

P.O. Box 6806, Wolverhampton,WV1 9WJ

Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk

If we have to change any of the timescales above, we will let you know and explain why.